Manage your account

Manage your Chainstack account settings including email, password, two-factor authentication, API keys, and notification preferences in the console.

Create an account

Sign up with Chainstack in a couple of steps.

Email verification

Make sure you verify your email at the last step of the account creation process. Otherwise, your access to Chainstack will be restricted.

For subscription plan details, see Pricing.

Change your password

1. Go to Settings > Personal in your account.

2. Under Security, select Change password.

3. Enter your current password.

4. Enter your new password twice to confirm.

5. Click Save to apply the change.

Enable two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security to your Chainstack account. Once enabled, you will be prompted to enter a code generated by your mobile device each time you log in.

You can use apps like Authy, Google Authenticator, or Microsoft Authenticator.

To enable 2FA:

1. Go to Settings > Personal in your account.

2. Under Security, select Enable two-factor authentication.

3. Provide your current password.

4. Download, print, or copy your 2FA recovery codes. These are the backup codes that you will need to restore your 2FA access if you lose it.

5. Scan the QR code with your authenticator app or enter the code manually.

6. Enter the code provided by the authenticator app in the 2FA wizard. Click Enable 2FA.

The 2FA recovery codes are shown once and cannot be retrieved.

Make sure you keep the recovery codes secure.

Disable two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security to your Chainstack account. Disabling 2FA will keep your account protected only with your password.

To disable 2FA:

1. Go to Settings > Personal in your account.

2. Under Security, click Disable two-factor authentication.

3. Provide your current password. Click Disable 2FA.

If you lost access to your account

Pick the scenario that matches yours.

You forgot your password (2FA not enabled)

1. Go to the log in page.
2. Click Forgot password? and follow the instructions sent to your registered email.

You signed up with a social account and lost access to it

If you signed up via Google, GitHub, X (Twitter), or Microsoft and never set a Chainstack password, you cannot use Forgot password? to recover. Recover access to the social account with the provider first, then sign in to Chainstack as usual.

You lost your 2FA device but kept the recovery codes

Use a recovery code as described in Recover your account protected with two-factor authentication.

You lost your 2FA device and the recovery codes

Email [e-mail] directly from the email address registered on the account — contact-form submissions are not eligible for recovery. Attach both:

• a bank statement showing a Chainstack charge, and
• the matching Chainstack purchase receipt or invoice.

Support cross-checks the documents against Stripe and, once verified, asks Engineering to remove 2FA from your account.

Your account uses enterprise SSO

If your organization signs in to Chainstack through SSO, account recovery is handled by your identity provider’s administrator. Chainstack support cannot reset SSO access on your behalf.

Recover your account protected with two-factor authentication

When you enable two-factor authentication (2FA) for your Chainstack account, you are provided with a list of recovery codes.

These are the backup codes that you must use to restore your 2FA access if you lose it.

The default name of the file that you might have downloaded with the recovery codes is recoveryCodes.txt.

To recover your account:

1. Provide your username and password at the log in page.

2. Click Having problems? Enter your recovery code.

3. Provide your recovery code. Click Verify.

4. Click Verify.

Each recovery code can only be used once.