Manage your billing

Manage your Chainstack billing, payment methods, invoices, and crypto payment options to keep your blockchain infrastructure running without interruption.

150+ cryptocurrencies

Chainstack supports topping up your balance with 150+ cryptocurrencies.

Your crypto balance is the first to be charged for subscription, support, and node usage costs. If the balance is insufficient, your credit card will be charged for the outstanding amount.

The billing page is available for users with the Admin role. Here you can:

• Top up your balance.
• Edit your credit card details.
• Check for failed payments and settle them.
• View your current metered usage by category and its cost.
• Manage your organization subscription plan and support level.

Manage the extra usage setting

With the extra usage setting enabled in your Billing, your Chainstack services will stay operational on reaching your plan’s quota limit. Going over the limit will trigger the extra usage charges.

With the extra usage setting disabled, you introduce a hard limit to your plan. On reaching the quota, your Chainstack services will stop and you won’t be charged on going over the limit.

In both cases, you will receive at least two email notifications—on using up 80% of your plan’s quota and on using up 100%.

Top up your balance with crypto

You can top up your balance directly with cryptocurrency using NOWPayments.

If there’s a token that you’d like to top up with, it’s most likely supported. See the 150+ supported tokens and coins with NOWPayments.

Top up with NOWPayments

1. Go to Billing.
2. Click Top up.
3. Click Crypto.
4. Click NOWPayments.
5. Pick an amount to top up with.
6. Pick a token to pay with. Proceed to pay

Top up with a non-custodial wallet

You can top up the balance using your preferred non-custodial wallet. For example, MetaMask, Coinbase Wallet, and others.

To top up the balance with a non-custodial wallet:

1. Go to Billing.
2. Click Top up with crypto.
3. Select a predefined amount or type in your amount. Click Next.
4. Select the cryptocurrency.
5. Send the cryptocurrency to the respective generated address.

Edit your credit card details

If you need to edit your credit card details, do the following:

1. Go to Billing.
2. Next to Credit card, click Edit.
3. Enter new details.
4. Click Update.

The billing page will reload automatically and show your new credit card details.

Card was declined

Chainstack processes card payments through Stripe. If a card is rejected when you add it, one of the cases below usually applies.

Card is already linked to another Chainstack account

Each card can only be attached to one Chainstack account at a time. Search every inbox you have for Chainstack invoices or receipts — the card may already be on an earlier account. Reuse that account, or remove the card from it before adding it elsewhere. If you have a legitimate reason to use the same card on multiple accounts (for example, separate org workspaces under the same finance owner), email [e-mail] — support can whitelist the email to allow it.

Card declined by the issuer

The issuing bank can decline the card attachment regardless of available balance. The most common Stripe decline code is do_not_honor — the bank rejected the charge without giving a reason. Chainstack cannot override this. Contact your bank to authorize the charge, then retry, or add a different card.

Card is blocked after a previous decline

If your card was declined by the bank on an earlier attempt, Stripe stops trying it again until you update the payment method — even if you fix things on the bank side. The error message you see in this state is:

You previously attempted to charge this card. When the customer’s bank declined that payment, it directed Stripe to block future attempts.

The fix is to attach a different card. Re-adding the same card from the same source will not clear the block.

Country restrictions

Stripe does not process cards issued in countries on its restricted businesses list or under active sanctions. Use a card issued in a supported country.

If none of the above applies, email [e-mail] or submit this form.

Prevent suspicious card activity

Two scenarios cover most fraudulent card activity on Chainstack. Act on both fronts — your bank and Chainstack — for either case.

Someone has access to your Chainstack account

If charges appear on your card from an account you still control:

1. Block the card. Contact your bank and stop further charges immediately.
2. Contact Chainstack support. Email [e-mail] or submit this form. Include the unauthorized invoices or charge dates — support can lock the account, terminate active sessions, and refund charges from confirmed unauthorized activity.
3. Enable two-factor authentication. See Enable two-factor authentication.
4. Rotate your password. Change it on Chainstack and on any other service where you reused the same email/password pair.

Someone used your card on a new Chainstack account

If your card was used to create a Chainstack account you do not recognize:

1. Block the card and dispute the charges with your bank. Report the fraud and request an investigation.
2. Contact Chainstack support. Email [e-mail] or submit this form with the card’s last four digits and the dates of the charges. Support locates the unauthorized account via the Stripe customer record, deletes it, and addresses any sibling accounts created with the same card.

If neither path produces a resolution within a reasonable window, the bank chargeback you opened in step 1 is the fallback.

Settle failed payments

If both the crypto balance and credit card deduction tries were unsuccessful, a payment is considered failed.

Your Chainstack services get suspended on the first failed payment attempt or remain operational for three days depending on the plan level and your API calls will stop processing as a result. Your Chainstack endpoints will remain the same and will be back to operational when the failed payments are settled. If the failed payments are not settled within 14 days after the first failed attempt, your Chainstack endpoints will be deleted.

There are the following ways to settle failed payments:

• Add a new credit card. If its balance is sufficient, failed payments will be deducted automatically.
• Retry your payment manually and deduct the due amount either from your balance or credit card.

To retry your payment manually:

1. Make sure that a payment method of your choice has sufficient funds.

2. Go to Billing > Balance.

3. Next to the failed payment, click Retry with and select one of the following:

   • Credit card — to deduct the amount due from a credit card linked to your account.
   • Balance — to deduct the amount due from your crypto balance. See how to top it up.

The amount due will be deducted from your crypto or credit card balance and the payment status will change to Paid.

Manage your organization subscription plan and support level

You can manage two major options of your organization billing:

• Your subscription plan
• Your support level

Chainstack offers four types of subscription plans which differ depending on your Web3 objectives. The final price of each subscription plan is made up of a base charge for the features included and the number of API requests made to your deployed nodes.

Each subscription plan also has a default support level included into it. You can change your subscription plan any time, while the support level can be changed only for paid subscriptions. Switching between subscription plans and support levels occurs independently from each other.

Changing your subscription plan

To change your subscription plan:

1. In the left navigation bar, click Billing.
2. Next to Plan, click Change.
3. Select a new subscription plan and click Next.
4. Check the details of your new subscription plan and click Confirm.

Your subscription plan changes immediately. You will also be billed for any uninvoiced metered usage from the portion of your previous subscription that you used.

What happens to your balance on a plan change

Eligible unused amounts are returned as credits to your Chainstack account balance and automatically applied against future charges. The Balance change column shows the outcome for each action: upgrades are prorated as immediate invoices, add-on or Chainstack Marketplace app changes can return prorated credits, and actions marked Not prorated do not receive account credits.

Action	Proration	Balance change
Upgrade (for example, Growth to Pro)	Prorated; the difference is invoiced for the remainder of the cycle	Invoice issued immediately for the prorated difference
Downgrade (for example, Business to Growth)	Not prorated; new plan starts immediately	Unused funds not credited
Account cancellation (closing your Chainstack account)	Not prorated	Unused funds not credited
Add-on or Chainstack Marketplace app change or removal	Prorated	Prorated credit applied to account balance

To maximize value, consider timing downgrades or cancellations close to your renewal date.

Rate limits for Developer plans

A free Developer plan has a rate limit of 30 request per second. However, this does not affect paid subscription plans.

Changing your support level

To change your support level:

1. In the left navigation bar, click Billing.
2. Next to Support level, click Change.
3. Select a new support level and click Next.
4. Check the details of your new support level and click Confirm.

Your support level changes immediately. Funds that you haven’t spent during your previous upgrade option will be automatically used as a part of your new support level charge if it’s Professional or credited to your Chainstack account balance if you have switched to Standard.

Cancel your subscription

To cancel your subscription, suspend your organization first, then optionally request full account deletion.

Suspend your organization

1. Delete all nodes, projects, and subgraphs in the organization — suspension won’t proceed otherwise.
2. Go to Billing.
3. Scroll to the bottom and click Suspend Organization.

Suspension is not instant — you have a 2-day grace period during which you can reverse the action by logging back in.

Request full account deletion

Suspension stops billing and freezes the organization, but the account record stays. If you want to permanently delete your account and all stored data, email [e-mail] (or submit this form) and include either:

• Your Organization ID, or
• The email address registered to the account.

Support will confirm and process the deletion.

If you suspend but never request deletion, the subscription stays suspended until you log in again — at which point it reactivates.

Chainstack Marketplace billing details

The Chainstack Marketplace is a collection of applications, including add-ons, plugins, and tools designed to extend the functionality of your nodes and infrastructure. Each application may have its own pricing model—such as free, subscription-based, or one-time payment—which is billed separately and in addition to your main Chainstack subscription plan. For proration behavior when you remove a paid application, see What happens to your balance on a plan change.